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Are your users having an issue with your current Service Request Process?
Check out our Serviere. It is revolutionizing the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process.
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- What We Do
Hassle-free system to manage complaints in real-time - from anywhere, any time.
Addressing customer concerns is the key to the success of thriving companies. Today’s customers can interact with your business from anywhere, and responding to their complaints is quintessential to earning their trust. To achieve that, your agents need a centralized complaint management system to handle tickets without hassle.
Empower your agents and service managers with Impiger’s complaint management system to collect, analyze, manage and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.
Today’s customers demand quick responses. Enable your customers and agents with a smart complaint management system to significantly amplify customer satisfaction and experience.

Companies that place
their Trust In Us

Our Unique Features

Categorize Complaints

Categorize complaints using usability, speed, etc., and resolve complaints faster. 

01

Track Complaints 

Enable agents to track and collect the overall feedback to identify flaws. 

02

Leverage Feedbacks

Collect and integrate feedback from multiple channels for actionable insights.

03

Prioritize Tickets

Enable agents to resolve high-priority queries swiftly based on the severity.

04

Manage service

Manage service contracts, including hours, for unique customer services.

05

Automate notifications

Alert agents and customers with automated ticket notifications to act faster.

06

Leverage dashboard data

Leverage a centralized dashboard data to gain actionable insights.

07

Manage quotes

Send a quote through various stages and track the quote’s lifecycle.

08

Use geo-tagging

Capture data using geographic coordinates of customers.

09
- Why Choose Us
Serviere hosts a ton load of Benefits
Our solution helps businesses to reimagine the future of customer service through our unified, centralized portal built for ease of use and accessibility.
Our effective and efficient service request management solution delivers a wide range of benefits to businesses.

Centralized
Ticketing System

Single console to track, respond and manage every ticket.

User Friendly
Interface

UX-rich interface to book and resolve tickets swiftly.

100% Actionable
Data

Accurate real-time data to make informed decisions.

100%
Transparency

Complete process visibility for key stakeholders.

#ExperiencesThatSpeak

#ExperiencesThatSpeak

PonPure’s association with Impiger goes back to 2015 when they were pretty new in the Indian scene. Technical capability, quality of deliverables, and management are the best things about Impiger. I’m glad we entrusted them with our digital transformative journey where we have fully automated our sales force.
Anto Pradeep
Anto PradeepCEO
I’d like to thank you for the support extended in various projects/applications. Technology is best when it brings people together and I think that the application that has been built by Impiger have brought Al Shirawi and Impiger together. Wishing the entire Impiger team all the very best!
Vikas
VikasCEO
I have been working with Impiger for the last two years, and trust me, the team is very sincere, dedicated and hardworking. It’s an absolute delight working with the team at Impiger. Best wishes to everyone and looking forward to working with Team Impiger in the coming days.
Manish
ManishCEO
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